Important Client Update: COVID-19

Privacy Policy

Last Updated:  July 1, 2020

CCC Intelligent Solutions Inc. and its affiliates (“CCC”, “we” or “us”) value individual privacy and we are committed to protecting individuals’ information.  We are also committed to keeping individual visitors (“you” or “users”) to the website to which this privacy policy is attached (“Website”) informed about how we collect and use information about you.

  1. Scope of this Policy

This Privacy Policy (this “Policy”) is provided to inform you about CCC’s practices with respect to handling its Website visitors’ information—including with respect to collection, use, disclosure, processing and storage of information, and how you can contact us with any questions about our information practices or to access or request changes to information about you. If this Policy is unacceptable to you or if you do not agree with our information practices, you may choose not to visit our Website. Any agreements that exist between CCC and your employer (collectively, “Customer Agreement”), shall apply to your use of the Site. In the event of any conflict between the Customer Agreement and this Policy, unless prohibited by applicable law, this Policy shall control solely with respect to data collected on the Website. By visiting the Site, you agree that your visit, and any dispute over information that you provide or CCC otherwise collects through the Site, is governed by this Privacy Policy, the Customer Agreement, and the terms of use (found at

If you have any questions or concerns that are not addressed here, please contact us at or as provided in Section 11.

This Policy does not apply to information collected by third parties, third-party websites, or content or applications of third parties, including any that may be linked to or accessible from the Website.

  1. Information We Collect and How We Collect It

CCC collects information using the Website through various means.

Information that You Provide to Us

CCC collects information that you provide to us through the Website. The Website allows you to provide us your first and last name, email address, telephone number, home or work address, software license number, employer name, employer number, professional title, website, or other information as explicitly stated in the request.

Information that We Collect Automatically

As part of the standard operation of the Website, CCC automatically collects information from your computer or device about your activities relating to the Website or about the user. This may include, for example:

  • Device and technical information such as IP address (a numerical value used to identify a computer within a network), geographical location, information about the type of device or platform used (a Google browser or an Apple platform, for example), device identifiers, and browser information
  • Browsing information such as domain name (that you visited the Website from, for example), referral or exit data (the last website that you visited before coming to the Website and the next website you visit afterwards, respectively), and language
  • Information and analytics about how you use the Website, such as date and time, how often and the amount of time you spend using the Website, the areas of the Website that you spend the most time on, and other click-stream data

How We Use Cookies and Other Tracking Technologies

Like many websites and applications, CCC uses cookies and other tracking technologies to help tailor the Website to the needs and interests of users, to improve the user experience, for advertising, as well as for systems administration, troubleshooting, and security purposes. A cookie is a small text file stored on your device or computer when you access the Website. These small text files allow the Website to recognize your computer or device at the next visit and remember your preferences and information. Cookies may also be used by a website to collect data about user activity, or how the Website is used by visitors.

To develop information about activity related to the Website, CCC may also use a small file, called a web beacon. Web beacons do not by themselves collect any information from users, but in combination with cookies, web beacons allow CCC to track, for example, whether web pages are viewed, how often web pages are viewed, and the specific times of day web pages are viewed.

We may also use Google Analytics, an analytics service provided by Google, in offering our Website. Google Analytics uses cookies and other tracking technologies to help us analyze how users interact with and use the Website, and to compile activity reports and provide other, related services based on users’ activities and usage. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies (available at To learn more about Google’s partner services and to learn how to opt out of the tracking of analytics by Google, see Section 7 (entitled Your Choices) below or go to

Finally, we may partner with third-party advertising companies and others to collect or use information about you to provide advertisements about our goods and services that may be of interest to you. These third parties may use technologies such as cookies, web beacons, pixels, tags or other technologies to collect information about you when you use our Website, and they may use persistent identifiers to also collect and correlate information about you and your activities across other third party websites, apps and other online services. and they may use persistent identifiers to collect and correlate this information. These third parties may use information about you to provide you with targeted advertising or content based on your interests and activities.

To learn more about management of cookies, see Section 7 (entitled Your Choices) below.

  1. How We Use Information We Collect

CCC uses information that we collect, including information about you, to provide the Website to you, to facilitate your request for information and to continually evaluate and improve the Website we offer.

General Uses of Information

We may use information about you for the following general purposes:

  • To present information or content that you may access on via the Website, including personalization of such information and content;
  • To communicate with you about your user account or transactions with CCC and to send you information and announcements about the Website, or about features or improvements;
  • To optimize and improve our Website and operations, for example by analyzing usage of or interest in features, identifying areas of interest, or providing updates to the Website;
  • To maintain our Website, operations and any content or information provided through our Website;
  • To respond to your questions or requests for information, or to fulfill any other purpose for which you provide your information to us through the Website;
  • To provide you with information about our Website, or updates, editorial content, industry education, and invitations to upcoming events or similar information;
  • To detect, investigate and prevent activities that may violate our policies or that may be harmful or illegal;
  • To perform statistical, demographic, marketing or other analyses of users of the Website or to investigate relevant industries and markets;
  • To provide you with information about our products or services when you visit our social media partners;
  • To better understand how visitors and users interact with the Website and the performance of the Website, including measuring and monitoring user traffic and using aggregate statistical analysis, which informs future enhancements and changes to the Website, or by combining information collected through the Website with information about our users collected by other means;
  • For any other purpose that we might describe at the time we collect your information;
  • For any other purpose with your consent.
    • Use of Geographic Location Information

We may use location information, including information about your geographic location, for the following purposes:

  • To provide personalized content.
  • To maintain, optimize and improve the Website and our operations, including systems administration, troubleshooting, and security purposes.
  • To perform statistical, demographic, marketing or other analyses of users of our Website.
    • Combining Information about You

We may combine information collected about you from the Website, as well as information about you collected through off-line interactions or from third parties, into information available to you on the Website, individualized user records, analyses or reports, or we may combine such information into aggregate reports or analyses.

  1. How We Disclose Information

CCC may disclose aggregate and/or deidentified statistical information about our users  without restrictions.

CCC may also share information about you to deliver any requested information, products, or services to you, or otherwise to fulfill a contractual obligation.

Disclosures of Information

Information about you, i.e., information that identifies or may identify you individually, that you provide or that we collect as described in this Policy, may be disclosed to third parties as follows:

  • Service Providers of CCC. We may share information about you with companies who perform functions on our behalf, such as hosting, billing, payment processing, analytics, notifications, content management, customer service, etc. For example, we may store your data on servers that are owned and operated by our hosting services provider. These service providers are bound by confidentiality obligations and may not retain, use or disclosure your information for any purpose other than provider services on our behalf.
  • Alliance Partners of CCC. You may direct us to share your information with a third party alliance partner of CCC if you indicate an interest in hearing from them about licensing their product for your business.
  • CCC Entities. We may share information about you with CCC subsidiaries and affiliates.

CCC may also disclose information about you in the following circumstances:

  • As required by law, court order, or legal process, including to respond to a subpoena, to respond to a government or regulatory request, or to cooperate with law enforcement investigations.
  • To enforce our contractual rights, take precautions against liability, investigate suspected or actual illegal activities, or to investigate and defend ourselves against third-party claims or allegations.
  • To a buyer or other successor in the event of a merger, restructuring, reorganization, or other sale or transfer of some or all of our assets, including, but not limited to, as part of a bankruptcy, liquidation, or similar proceeding, in which information held by us about users of the Website is among the assets transferred.
  • When we believe that disclosure is necessary or appropriate to protect the rights, property, or personal safety of ourselves, our customers, or others.

CCC may also share information about you in ways that may be described later, with your consent, or as otherwise described in this Policy or the Customer Agreement.

  • Disclosures of Statistical or De-Identified Information

CCC also uses statistical and aggregate information about users, as well as de-identified information (together referred to as “aggregate information”).

We may use and disclose aggregate information without restrictions and for a broad range of purposes, including, without limitation, the following:

  • To analyze and share characteristics of users of the Website, which may be used to improve the Website or its features.
  • To develop and publish industry research and reports.
  1. How Long We Keep Your Information

CCC maintains information about you for as long as needed to provide the Website or uses set forth herein, or otherwise with your consent (including consent that is hereby provided by visiting the Website), we may continue to maintain information about you for our business purposes.

We may also retain information about you for a reasonable time for backup, archival, reactivation or audit purposes, or as needed to comply with our legal obligations, resolve disputes or enforce our agreements. If you have any questions about how long we may keep information about you, please contact us as provided in Section 11.

  1. International Transfers of Your Information

For the purposes described in this Policy, CCC may transfer information across borders, including from your country or jurisdiction to other countries or jurisdictions around the world, where applicable laws may not provide the same level of protection of information as the laws of the country or jurisdiction where you are located. In those cases, we take steps to endeavor to provide that information with the same level of protection in the recipient country or jurisdiction.

By visiting or using the Website, you hereby consent to the transfer of your information to countries where applicable laws may not provide the same level of protection of information as the laws of the country or jurisdiction where you are located, including, without limitation, the United States, in accordance with this Policy.

Please do not provide information to us, either directly or indirectly, and do not use the Website if you are located in a country or location where this Privacy Policy violates local laws or regulations, or the use of the Website is not permitted.

  1. Your Choices

You have certain choices about how information about you is collected, used and shared. Although you cannot opt out of all collection or use of information and still use the Website, you can take steps to limit or control how your information is collected, used, and shared.


You can control or delete cookies, or otherwise manage cookies, through your browser or device settings. For more details, please visit or

You can manage cookies through your browser settings. For more details about controlling cookies, please visit or

The following links also offer instructions for managing cookies based on your type of browser:

However, please understand that if you limit or reject cookies, although you may still access some of the Website, certain functions may be affected.


If you would like to change the types of communications you receive from us or how you receive communications from us, including opting out of promotional communications, you may do so at any time by using the opt-out link and instructions that will be present in any promotional emails that we send.

Please understand that, even if you opt out of marketing communications, CCC may continue to send non-promotional communications such as confirmations of transactions, changes to the Website, or other information about your use of the Website.

  • CCC makes no representation that the Website will respond to “do-not-track” or similar browser settings.
  1. Security

CCC implements and maintains security measures to protect the information submitted to us from accidental loss and from unauthorized access, use, alteration, and disclosure.

However, no physical or electronic security system is impenetrable, and there is no completely secure or error-free method of data transmission over the Internet. As such, CCC cannot and does not guarantee the security of information about you, nor can CCC guaranty that information you supply won’t be intercepted while being transmitted to CCC over the internet or other networks.

  1. Children’s Privacy

The Website are not intended for children under the age of 13 or as defined by applicable local law, and children should not use the Website for any purpose, even with permission of a parent or other responsible adult.

CCC does not knowingly collect or solicit information from children. If we learn that we have collected or received information from a child, we will delete that information. If you believe that we may have any information about a child, please contact us at as provided in Section 11.

  1. Changes to this Privacy Policy

CCC may update this Privacy Policy to reflect changes to our information practices. If we make material changes to this Policy, we will provide notice to you by changing the “Last Updated” date at the top of this Policy.

We encourage you to periodically review this Privacy Policy to learn of any changes to how we treat the information with respect to the Website.

  1. Contact Us

Please feel free to contact us with any questions or comments regarding this Privacy Policy or our information practices. You can contact us by email at or by postal mail at:

CCC Intelligent Solutions Inc.
ATTN: General Counsel
167 N. Green St., 9th Floor
Chicago, IL 60607


We hope that our team can address any concerns or complaints, but if you are a resident of a country in the European Economic Area, you may also lodge a complaint with a supervisory authority, particularly the supervisory authority in your place of residence, place of work, or in the place where any alleged improper acts occurred.