Important Client Update: COVID-19
 
Update Plus

An exceptional customer experience from start to finish

Engage Customers with CCC ONE®Maximize customer satisfaction, so you can maximize profits

The modern customer has high expectations for your shop. CCC ONE makes it easy to deliver the best, most convenient experience for your customers. With two powerful consumer engagement solutions, you can connect to your customers at every touch point: from booking appointments, to check-in at your facility, to staying in touch during the repair process.
You can even measure customer satisfaction once the repairs are complete.

CCC ONE helps you engage customers with two powerful product packages:

  • UpdatePlus

    Provide repair status updates and improve customer satisfaction
    with CCC UpdatePlus.

    Learn More
  • Engage

    Capture more customers and
    update the lobby experience with
    CCC Engage.

    Learn More

CCC UpdatePlusStay connected and improve customer satisfaction

The CCC UpdatePlus package includes a variety of convenient and intuitive automatic features that make each customer’s repair experience effortless from start to finish. Plus, give your customers the up-to-the-minute information they have come to expect in today’s highly connected world.

AUTOMATE APPOINTMENT REMINDERS & STATUS UPDATES
  • Ensure customers never forget an appointment
  • Send repair status updates via email or text
  • Link to estimates and shop contact information
  • Increase efficiencies with bi-directional communication

IMPROVE CUSTOMER SATISFACTION WITH SURVEYS
  • Get insight into customer satisfaction
  • Single question survey sent day of delivery to ensure satisfaction
  • Full survey automatically sent post repair to measure satisfaction across multiple aspects of the repair process

TAKE ADVANTAGE OF CARWISE SHOP FINDER INTEGRATION
  • Drive more customers to your shop
  • Showcase your UpdatePlus customer feedback on your Carwise profile
  • Share customer reviews on Carwise to increase visibility for your shop

See where you currently rank on Carwise >

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CCC EngageBoost business and leverage the latest technology

The CCC Engage package helps you build business by capturing customers, so you can focus on the other important details of running your repair shop. In addition, Engage modernizes the repair facility lobby experience with a self-service check-in option.

START THE ESTIMATE BEFORE THE CAR ARRIVES
  • Make it easy for potential customers to find your shop and request an estimate from anywhere, anytime
  • Step-by-step guide helps potential customers take and submit photos of vehicle damage using their smartphone
  • Capture verified leads 24/7
  • Seamlessly integrates into your shop website and Carwise profile

CAPTURE CUSTOMERS WITH APPOINTMENTS
  • Attract new customers with online appointments
  • Bookings can be made 24/7
  • Carwise plugin integrates directly into shop website
  • Track leads from Carwise.com
  • Manage all appointments
  • Customize appointment slots and integrate Estimator schedules

LEVERAGE THE LATEST LOBBY TECHNOLOGY
  • Provide self-service check-in option
  • Provide repair estimate details and status updates
  • Reduce paperwork and re-keying by digitizing customer info
  • Spanish language support
  • Deployment options include a floor-standing kiosk, free-floating tablet, and a counter-mounted hybrid

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Proven resultsfrom UpdatePlus shops

“Having an open line of communication with our customers is so valuable to our business. We get instant feedback and can respond quickly to any issues.”

—Tim Doyle, Lindsay Collision Center / Springfield, VA

get all the benefits of updateplusfor your shop today

With just one click, purchase UpdatePlus for only $149 per month.
Fill out the form below to add this to your CCC ONE configuration.

Get CCC ONE™ Update Plus for your Shop

Complete the information below to sign-up

Not a CCC ONE user? LEARN MORE

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