Insurance

Re-imagining Best Practices: Industry Thought Leaders Weighed In at ITC 2020

CCC Corporate / Auto Insurance, Events, Insurance /

This has been a year like no other. And as you may remember from this previous post, CCC participated in 2020’s InsureTech Connect virtually. From their homes in different parts of the country, cross-industry thought leaders beamed their thoughts and insights to the ITC audience and shared their take on changing consumer behavior as well […]

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CCC® Quick Chat Can Add Support to the Digital Customer Experience

CCC Corporate / Insurance /

A Two-Fold Advantage: How Adapting Internally Can Translate to Consumer Benefits   Texting. It’s become ubiquitous in our daily lives, and not only to check in with friends and family. Exchanging a quick message for a fast response about an upcoming flight1, eyeglasses prescription2, or Amazon order is now second nature for us. It’s no […]

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Fee Calculator Now Part of Valuation Workflow

CCC Corporate / CCC ONE, Insurance, Total Loss Care /

Title, registration and additional fee calculations for total loss settlements can be complicated and time-consuming. Existing solutions usually involve a spreadsheet “knowledge base” of fees by state that each claim adjuster references to determine the amount of fees that may be owed to a vehicle owner. These calculations are often manual and completed separately from […]

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AI Has Already Changed the Game for Auto Insurers

CCC Corporate / Auto Insurance, CCC ONE, Industry News, Insurance, Telematics /

By Christoph Plenio, vice president, R&D, Innovation Foundry lead for CCC Information Services Inc. AI is changing how insurers do business. Accelerating decisions. Improving outcomes. Constantly adapting to customized rules and permutations. This isn’t a vision, but the reality for more than 50 insurance carriers working with CCC across AI use cases. In conversations and […]

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CCC Information Services Reports Accelerated Growth of Photo Estimate and AI-Supported Claims in Response to COVID-19

Michelle Hellyar / Company News, Insurance /

Infographic of photo method inspection as a percentage of claims volume among individual insurers, adoption during COVID-19. Insurance carriers show strong growth and sustained use of photos as a method of inspection in response to COVID-19. CCC Information Services Inc. (CCC) reports today that photo estimates and AI-supported claims have expanded at a record pace exceeding double-digit growth since the beginning of the year. The rapid adoption of digital technology is in […]

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Shelter at Home – Impact of COVID-19 on Auto Accident Frequency

CCC Corporate / Client Updates, Collision Repair, COVID-19, Data, Industry News, Insurance, Perspectives /

Impact of Shelter at Home Orders   The New York Times reported as of April 2nd, “… [there are] 297 million people in at least 38 states, 48 counties and 14 cities and two territories are being urged to stay at home.”(i)  The state of California was the first to issue this decision, with the order effective March 19th.      Overall miles driven are already seeing a dramatic drop.  Daily traffic volume trends nationally had […]

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Operating in the COVID-19 Environment: Helping Customers and Operations Navigate a Touchless Claims Experience

CCC Corporate / Client Updates, Collision Repair, COVID-19, Insurance /

Mobile MOI helps to enable digital claims, deliver customer experience, and improve cycle times. With COVID-19, and calls for Social Distancing, mobile MOI is emerging as an essential tool to support claims staff and policyholders. COVID-19 (coronavirus) is moving quickly across the globe and with each passing day we learn more about the virus from […]

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