Industry News

CCC AutoClaims Snapshot – November 2020

Bethany Suckrow / Auto Claims Snapshot, Industry News /

Repairable appraisal counts in November 2020 versus November 2019 remained down nearly 20 percent, but showed a modest improvement coming in at -18.7 percent decline versus a -19.6 percent decline in October 2020. COVID-19 diagnoses, hospitalizations, and deaths continue to climb, as the third wave of the pandemic continues to affect most of the country. Data from […]

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CCC Trends with Susanna Gotsch – ADAS: A Progress Report

Bethany Suckrow / CCC Trends, Industry News /

   The final CCC Trends of 2020 is here, ending on a positive note with a progress report for vehicles with Advanced Driver-Assistance Systems (ADAS). While COVID-19 profoundly impacted the auto industry this year, we have seen progression in vehicle technology and correlations with repairs. Vehicles equipped with Automatic Emergency Breaking (AEB) has grown […]

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CCC Auto Claims Snapshot – October 2020

CCC Corporate / Auto Claims Snapshot, CCC Trends, Industry News /

Repairable appraisal counts in October 2020 were nearly 20 percent lower than in October 2019.  This was an improvement from September 2020, when repairable appraisal counts were down -22.7 percent. Year-to-date repairable appraisal counts are still down nearly -22 percent versus the first 10 months of CY 2019. Only two states saw a slight uptick […]

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CCC Trends with Susanna Gotsch – How Driving Continues to Transform with the COVID-19 Pandemic

CCC Corporate / CCC Trends, Industry News, Research /

  Miles driven in the U.S. has long been a key indicator used by our industry to project the likely number of vehicles involved in accidents each year. With COVID-19 there appears to be significant change in how, when and where people are driving that may require our industry to re-assess what this metric is […]

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Right to Repair Act in Massachusetts – Implementation Challenges

CCC Corporate / Collision Repair, Industry News /

By: Susanna Gotsch, Director, Industry Analyst, CCC Information Services Inc. The Right to Repair Law Vehicle Data Access Requirement was voted into law on Tuesday, November 3, 2020, in Massachusetts. The law will require manufacturers that sell vehicles with telematics systems in Massachusetts to provide vehicle owners and independent repair facilities with the right to […]

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Medical Inflation and Rising Auto Casualty Claim Severity

Tarek Wiley / Auto Insurance, Casualty, Industry News /

The increasing financial impact surrounding medically consulted injuries resulting from motor vehicle incidents remains a serious challenge. In 2018, these injuries totaled 4.5 million, with injury costs at an estimated $445.6 billion. In the first six months of 2020 alone, there were an estimated 2.086 million medically consulted injuries resulting from crashes, a stark number […]

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CCC AutoClaims Snapshot – September 2020

CCC Corporate / CCC Trends, Industry News /

Repairable appraisal counts for the industry in September 2020 remained down from the same month last year, with the decline in September increasing again versus the August year-over-year change. Significant weather events in states such as Iowa, Illinois, and the Northeast in August 2020 led to large upticks in volume versus August 2019; while states […]

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Delivering Differentiated Customer Experiences: an ITC Event with CCC on October 20, 2020

CCC Corporate / Auto Insurance, COVID-19, Industry News /

Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]

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AI Has Already Changed the Game for Auto Insurers

CCC Corporate / Auto Insurance, CCC ONE, Industry News, Insurance, Telematics /

By Christoph Plenio, vice president, R&D, Innovation Foundry lead for CCC Information Services Inc. AI is changing how insurers do business. Accelerating decisions. Improving outcomes. Constantly adapting to customized rules and permutations. This isn’t a vision, but the reality for more than 50 insurance carriers working with CCC across AI use cases. In conversations and […]

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CCC Trends with Susanna Gotsch – COVID-19 Disrupts and Accelerates Demographic Trends

CCC Corporate / CCC Trends, Industry News, Research /

CCC Trends - October 2020 The ‘shelter-at-home’ directive that took place across most of the U.S. this spring shed new light on just how different ‘home’ is across the U.S., and led to a number of new, enhanced, accelerated or disrupted demographic trends. Time spent commuting to work grew in the last two decades as populations gravitated toward metro areas […]

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