Archive for October, 2020

CCC® Quick Chat Can Add Support to the Digital Customer Experience

CCC Corporate / Insurance /

A Two-Fold Advantage: How Adapting Internally Can Translate to Consumer Benefits   Texting. It’s become ubiquitous in our daily lives, and not only to check in with friends and family. Exchanging a quick message for a fast response about an upcoming flight1, eyeglasses prescription2, or Amazon order is now second nature for us. It’s no […]

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Medical Inflation and Rising Auto Casualty Claim Severity

Tarek Wiley / Auto Insurance, Casualty, Industry News /

The increasing financial impact surrounding medically consulted injuries resulting from motor vehicle incidents remains a serious challenge. In 2018, these injuries totaled 4.5 million, with injury costs at an estimated $445.6 billion. In the first six months of 2020 alone, there were an estimated 2.086 million medically consulted injuries resulting from crashes, a stark number […]

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Fee Calculator Now Part of Valuation Workflow

CCC Corporate / CCC ONE, Insurance, Total Loss Care /

Title, registration and additional fee calculations for total loss settlements can be complicated and time-consuming. Existing solutions usually involve a spreadsheet “knowledge base” of fees by state that each claim adjuster references to determine the amount of fees that may be owed to a vehicle owner. These calculations are often manual and completed separately from […]

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CCC Connects Insurers and Policyholders Through Two-Way, Real-Time Texting

Michelle Hellyar / Uncategorized /

CCC Information Services Inc. (CCC) announces the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC® Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In […]

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CCC AutoClaims Snapshot – September 2020

CCC Corporate / CCC Trends, Industry News /

Repairable appraisal counts for the industry in September 2020 remained down from the same month last year, with the decline in September increasing again versus the August year-over-year change. Significant weather events in states such as Iowa, Illinois, and the Northeast in August 2020 led to large upticks in volume versus August 2019; while states […]

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Delivering Differentiated Customer Experiences: an ITC Event with CCC on October 20, 2020

CCC Corporate / Auto Insurance, COVID-19, Industry News /

Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]

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AI Has Already Changed the Game for Auto Insurers

CCC Corporate / Auto Insurance, CCC ONE, Industry News, Insurance, Telematics /

By Christoph Plenio, vice president, R&D, Innovation Foundry lead for CCC Information Services Inc. AI is changing how insurers do business. Accelerating decisions. Improving outcomes. Constantly adapting to customized rules and permutations. This isn’t a vision, but the reality for more than 50 insurance carriers working with CCC across AI use cases. In conversations and […]

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How to Enable Safe, Efficient Customer-to-Shop Payments During a Pandemic

CCC Corporate / CCC Payments, Collision Repair, COVID-19, Perspectives /

During the last few months of learning to live and do business under the threat of COVID-19, we’ve seen two trends emerge for vehicle repair facilities: a focus on safety and savings. Safety Safety is the number one concern for any business right now, and repair facilities are no exception. Everyone is looking for ways […]

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CCC Trends with Susanna Gotsch – COVID-19 Disrupts and Accelerates Demographic Trends

CCC Corporate / CCC Trends, Industry News, Research /

The ‘shelter-at-home’ directive that took place across most of the U.S. this spring shed new light on just how different ‘home’ is across the U.S., and led to a number of new, enhanced, accelerated or disrupted demographic trends. Time spent commuting to work grew in the last two decades as populations gravitated toward metro areas […]

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